Frequently Asked Questions
Everything you need to know about bringing NWTN Home quality to your space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, NWTN Home ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery times vary by location.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use FSC-certified wood and organic textiles whenever possible to ensure high quality and environmental responsibility.
Can I track my furniture delivery in real-time?
Once your order ships, you will receive a tracking number via email. For large furniture pieces, our white-glove delivery partner will call you to schedule a specific time slot.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free financing options through Affirm for larger purchases.